Delete your PLAI account

GDPR Article 17 (Right to Erasure) · 7-day cancellation window

Last updated: May 12, 2026

1. How account deletion works

Account deletion happens in three steps:

Step 1: Sign in to your PLAI account and confirm the deletion request from the in-app or web settings.
Step 2: We mark your account for deletion and start a 7-day cancellation window. During this period your profile is hidden from other users, and you may cancel the request at any time.
Step 3: After 7 days, your account and personal data are permanently erased from our systems unless you cancel the request.

2. What gets deleted

After the 7-day window expires, the following data is permanently removed:

Your profile: name, photo, bio, gender, birthdate, sports preferences, and contact information
Your location data, both precise and coarse
All posts, comments, ratings, reviews, and other content you created
Your direct and group chat messages
Your push notification tokens and registered devices
Your analytics events linked to your account

3. What is retained

A limited set of data is retained for legal or aggregate reasons. Where retained, it is anonymized so it can no longer be linked back to you:

Payment records (anonymized): retained to comply with applicable tax and accounting obligations.
Aggregate platform statistics: no personally identifying information is retained.

4. Request deletion

To start the deletion process, sign in and confirm the request. You can cancel the request at any time during the 7-day window.

If you can no longer sign in to your account, please email help@plai.live from the email address associated with your PLAI account. Include any information that helps us verify ownership. We will respond and process your request as required by applicable law.

5. Your rights and supervisory authority

Under the GDPR, you have the right to:

Request erasure of your personal data (Article 17)
Request a copy of your personal data (Article 20), also available from the in-app Settings
Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

Estonian Data Protection Inspectorate (AKI): info@aki.ee · https://www.aki.ee/en

6. Contact us

If you have questions about account deletion, please contact us at help@plai.live.

1. How account deletion works

Account deletion happens in three steps:

Step 1: Sign in to your PLAI account and confirm the deletion request from the in-app or web settings.

Step 2: We mark your account for deletion and start a 7-day cancellation window. During this period your profile is hidden from other users, and you may cancel the request at any time.

Step 3: After 7 days, your account and personal data are permanently erased from our systems unless you cancel the request.

2. What gets deleted

After the 7-day window expires, the following data is permanently removed:

Your profile: name, photo, bio, gender, birthdate, sports preferences, and contact information

Your location data, both precise and coarse

All posts, comments, ratings, reviews, and other content you created

Your direct and group chat messages

Your push notification tokens and registered devices

Your analytics events linked to your account

3. What is retained

A limited set of data is retained for legal or aggregate reasons. Where retained, it is anonymized so it can no longer be linked back to you:

Payment records (anonymized): retained to comply with applicable tax and accounting obligations.

Aggregate platform statistics: no personally identifying information is retained.

4. Request deletion

To start the deletion process, sign in and confirm the request. You can cancel the request at any time during the 7-day window.

5. Your rights and supervisory authority

Under the GDPR, you have the right to:

Request erasure of your personal data (Article 17)

Request a copy of your personal data (Article 20), also available from the in-app Settings

Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

Estonian Data Protection Inspectorate (AKI): info@aki.ee · https://www.aki.ee/en