1. Who we are and how this agreement works

These Terms of Use (the "Terms") form a binding agreement between you and PLAI OÜ, an Estonian private limited company ("PLAI", "we", "us"), governing your access to and use of the PLAI mobile and web applications, the website at plai.live, and any related features (collectively, the "Service"). By creating an account, signing in, downloading the app, or otherwise using the Service, you accept these Terms and our Privacy Policy at plai.live/privacy. If you do not accept, do not use the Service. You must be at least 13 years old (or the minimum digital-consent age in your country of residence, where higher) to use the Service. If you use the Service on behalf of a coach business or a venue, you confirm you have authority to bind that entity to these Terms.

2. License to use the Service and our role as marketplace

PLAI operates a two-sided marketplace that connects players with coaches and businesses ("Providers") offering sport activities, lessons, courts, classes, and memberships. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for its intended purpose. Bookings and payments for activities offered by Providers form a separate contract between you and the Provider; PLAI is not a party to that contract and is not the seller, organizer, instructor, or operator of the activity. PLAI does not warrant the safety, qualifications, certifications, insurance, fitness, or conduct of any Provider or other user. You are responsible for assessing whether an activity is appropriate for you. Without prejudice to the foregoing, you may not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent permitted by mandatory law.
• Copy, modify, distribute, sell, sublicense, or create derivative works of the Service or its content, except your own user content.
• Use the Service for any unlawful, infringing, or fraudulent purpose, or to compete with PLAI or build a competing product.
• Scrape, harvest, or otherwise extract data from the Service by automated means without our prior written consent.
• Remove, obscure, or alter any proprietary notices, branding, or attributions.
• Use bots, headless browsers, or other automation to interact with the Service except through documented APIs we make available to you.

3. Your account

You are responsible for the accuracy of the information you provide and for keeping your credentials confidential. You are responsible for all activity that occurs under your account, whether or not you authorized it. Notify us immediately at help@plai.live if you suspect unauthorized access. We may require identity verification or age verification at any time. Providers are responsible for the legal, tax, and regulatory compliance of the activities and venues they list, including required licenses, qualifications, certifications, insurance, and health and safety obligations. Coach and business onboarding is handled in part through Stripe Connect: by becoming a Provider, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement, available at stripe.com/legal.

4. Acceptable use and content rules

When using the Service, including direct messages, group chats, voice messages, photos, video, posts, stories, comments, ratings, and reviews, you agree not to:

• Violate any applicable law or regulation, infringe any third-party rights, or attempt to obtain unauthorized access to the Service or other users' accounts.
• Harass, threaten, bully, dox, defame, or discriminate against any person, or otherwise engage in unlawful or harmful conduct toward another user.
• Post, transmit, or store content that is illegal, hateful, sexually explicit involving minors, non-consensual intimate imagery, violent, deceptive, fraudulent, or that PLAI reasonably considers objectionable in its sole discretion.
• Send unsolicited commercial messages, spam, chain messages, pyramid schemes, or otherwise misuse messaging, comments, posts, or notifications.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Upload viruses, malware, or any code intended to damage, disable, overburden, or impair the Service.
• Use the Service in a way that violates the rules of the app stores through which it is distributed, including Apple's App Store Review Guidelines and Google Play's Developer Programme Policies.
• Circumvent any access controls, rate limits, payment flows, fees, or moderation systems.

5. Bookings, payments, fees, refunds, and cancellations

Payments for paid activities are processed by Stripe via Stripe Connect. Where a Provider has an active and bookable Stripe Connect account, PLAI facilitates the payment as a limited payment collection agent for the Provider; the Provider remains the seller of record and the counterparty to your booking. PLAI may charge a platform fee to the user and may, depending on the country and the activity, charge or pass through additional processing, tax, or operational fees. Prices and any applicable taxes are shown to you before confirmation. Cancellations, refunds, reschedules, no-shows, and waitlist behavior are governed by the cancellation policy and per-activity rules selected by the Provider and shown at the time of booking; PLAI's role is limited to executing those rules, calculating refund splits between participants and payers, and processing the refund through Stripe. If a Provider cancels or fails to deliver the activity, you may be entitled to a refund under the Provider's policy or applicable consumer law. We do not control whether or when external card networks or banks credit a refund back to your account. We may revise pricing of optional PLAI features and platform fees from time to time; price changes apply prospectively. All purchases made through the Apple App Store or Google Play, where applicable, are also subject to the terms of those stores.

6. Your content and the license you grant PLAI

You retain ownership of the content you submit to the Service, including profile information, posts, stories, comments, ratings, reviews, photos, voice messages, and video ("User Content"). You are solely responsible for your User Content and for having all rights and permissions needed to share it. You grant PLAI a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable (to our service providers), transferable license to host, store, reproduce, adapt, translate, format-shift, publish, publicly display, distribute, and otherwise use your User Content solely as needed to operate, provide, secure, moderate, promote (within the Service itself), and improve the Service, and to comply with law. For voice messages, camera input, and photos, this license is limited to operating the messaging, posting, profile, and moderation features you choose to use. The license survives termination of your account only to the extent necessary to handle backups, moderation records, transactional history, and legal-retention obligations. You can delete your User Content at any time from within the app, subject to the retention rules described in our Privacy Policy. All rights in the Service itself, including software, design, trademarks, and aggregated or anonymized data, are owned by PLAI or its licensors and are protected by intellectual property law.

7. Disclaimers and limitation of liability

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation, to the fullest extent permitted by law. We do not warrant the conduct, qualifications, safety, or content of any user or Provider, or that any activity will take place as described. To the fullest extent permitted by law, PLAI, its directors, employees, agents, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunity, arising out of or related to the Service or these Terms, even if advised of the possibility. Our total aggregate liability arising out of or related to the Service or these Terms is limited, to the fullest extent permitted by law, to the greater of (a) the amount you paid to PLAI in platform fees in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (EUR 100). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory applicable law, including any non-excludable statutory rights of consumers resident in the European Union.

8. Suspension, termination, reports, and governing law

You may stop using the Service at any time and delete your account from in-app Settings or at plai.live/settings. We may suspend, restrict, or terminate your account or remove content, with or without notice, if we reasonably believe you have breached these Terms, violated applicable law, created risk or possible legal exposure for PLAI or other users, or engaged in conduct inconsistent with the safety or integrity of the Service. We aim to review reports of objectionable content or abusive users within a reasonable timeframe and to take proportionate action, which may include warnings, content removal, temporary suspension, or permanent ban. Sections that by their nature should survive termination (including content license to the extent described, disclaimers, limitation of liability, governing law, and dispute resolution) survive. These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved informally shall be brought exclusively before the Harju County Court (Harju Maakohus) in Tallinn, Estonia. Nothing in this section prevents you, as a consumer resident in the European Union, from relying on mandatory consumer-protection provisions of the law of your country of residence, or from using the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

9. Changes, third-party services, and miscellaneous

We may modify these Terms from time to time to reflect changes in the Service, applicable law, or our practices. We will indicate the "Last updated" date above and, for material changes, give reasonable advance notice through the Service or by email where appropriate. Continued use of the Service after the changes take effect means you accept the updated Terms; if you do not accept, you must stop using the Service and may delete your account. The Service relies on third-party services including Stripe (payments and Connect), Apple and Google (app distribution, sign-in, push notifications), Supabase (infrastructure), Vercel (hosting), and Mapbox (maps); your use of those features is also subject to those providers' own terms. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any right does not waive that right. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of assets.

10. Contact

Questions, notices, or service of process related to these Terms can be sent to PLAI OÜ at help@plai.live